Frequently asked questions about your data and information
How we collect information:
- We collect information that you provide to us
- We collect information sent by email by visitors to our website
- We collect electronic information through cookies.
More information below.
What personal data do we collect?
When you create an account with papajohns.com.cy you will be asked to provide name, email, postal address and telephone number. You must also create a username and password.
Every time you place an order, we collect information about the choice of Papa John’s restaurant and your order.
If you place an order by telephone or by any means other than the online service, you will be asked for your name, address and telephone number. Each time you place an order, information will be collected about your choice of restaurant and order.
How do we store the collected information?
We store the information you provide and the information we collect electronically in our database. We own, maintain and operate our computer servers that contain this database. Access to these servers is protected by a firewall and access controllers.
Our statement may change
This is our current privacy statement, but we reserve the right to change our website and this statement at any time. We request that you check these. If our data collection, storage and use statement changes, the data obtained under the previous statement for the number of months that you have agreed to use this information under the new statement will be used.
How do you protect my information?
Your information is protected by your password. So, keep your password secret and don’t share it with anyone. We will never release your password. If you share your computer with others, we recommend that you close your browser window after use and always log out.
Papa John’s Privacy Statement Under The GDPR.
This Privacy Statement sets out how we handle information that can be linked to or identify an individual (“Personal Data”). This privacy statement demonstrates our commitment to protecting our customer information and their privacy.
1. General information
1.1. What is GDPR?
The General Data Protection Regulation (GDPR) was created to protect the data of EU citizens. Our goal is to meet all requirements as stipulated in the General Data Protection Regulation, which means that personal data:
- must be processed in a fair and lawful manner;
- may only be collected for specific and lawful purposes;
- only the necessary data that is necessary for the intended purpose may be collected;
- they must be kept accurate and up to date;
- not be kept longer than necessary; and
- Be protected and processed in accordance with the rights of the data subject.
1.2. What are my rights as a data subject?
At any time when Papa John’s is in possession of or processing your personal data, you, the data subject, have the following rights:
- Right of access – You have the right to request a copy of the information we hold about you to possess.
- Right of rectification – You have the right to rectify any data we hold about you that is inaccurate or incomplete.
- Right to Forget – In certain circumstances you can ask us to delete all data we hold about you from our archive.
- Right to restrict processing – Where certain circumstances apply, you have the right to restrict data processing.
- Right to portability – You have the right to transfer the data we hold about you to another organisation.
- Right to object – You have the right to object to certain types of processing such as direct marketing.
- Right to object to automatic processing, including profiling – You also have the right to be subject to the legal effects of automatic processing or profiling.
1.3. When does the privacy statement come into effect?
This privacy statement applies to personal data that you provide to Papa John’s or which is derived through other means as described below.
1.4. Who is the ‘data controller’ of my data?
The data controller of www.papajohns.com.cy is eVenzia Technologies LTD. Where there is a registration form on this website, the name of Papa John’s company may change depending on the current offering or the purpose of the data collection. Papa John’s may hire third parties to process data, but only on behalf of Papa John’s.
1.5. Use of this website by children.
This website is not intended for anyone under the age of 16. If you are under the age of 16, you may not register on or use the website.
1.6. Links to other websites.
Where Papa John’s provides links to other services, we are not responsible for the content or privacy practices of those services.
Papa John’s reserves the right to modify, change or otherwise update this privacy statement at any time and you are requested to revise it from time to time.
Our terms and conditions can be viewed here
2. How does Papa John’s use my data?
2.1. How long will Papa John’s process and use my data?
Where Papa John’s processes and uses your personal data in accordance with the law, Papa John’s only stores your personal data (i) for as long as it is necessary to fulfill the purposes set out below or (ii) where Papa John’s has a legitimate interest in using your personal data, or (iii) where you have consented to allow Papa John’s to use your personal data until you withdraw your consent. However, where Papa John’s is required by mandatory law to retain your personal data for longer or where your personal data is required to declare or defend legal claims, Papa John’s will retain your personal data until the end of the relevant retention period or until the claims in question have been settled.
2.2. Why am I obliged to provide personal data?
As a general principle, granting any consent and providing any personal data below is completely voluntary; there are usually no adverse effects to you if you choose not to provide personal data. However, there are circumstances when Papa John’s cannot take action without certain personal data, for example because this personal data is needed when processing your orders or providing access to the online offer or the newsletter. In these cases, unfortunately it is not possible for Papa John’s to provide the requested information without the personal data.
2.3. Where is my personal data processed?
As part of a global group of companies, Papa John’s has subsidiaries and third party service providers in and outside the European Economic Area (the “EEA”). As a result, when Papa John’s processes your personal data for the purposes set out in this Privacy Statement, Papa John’s may transfer your personal data to countries outside of the EEA including to such countries where there is a legal level of data protection not comparable to the level of data protection in the EEA. When such transfers take place, it is based on the Standard Contractual Clauses (under EU Commission Decision 87/2010/EC or any future replacement) to contractually indicate that your personal data is subject to a level of data protection such as within the EEA.
2.4. How secure will my personal data be?
Papa John’s understands that the Internet is not a secure medium, so we have implemented security measures to protect against the loss, misuse or falsification of personal data.
Any data collected as a result of your website visit or a visit to any of the stores is treated as confidential and will not be disclosed to anyone outside of Papa John’s or anyone of Papa John’s representatives without informing you.
If your name and other personal data is in our database and you request that we delete or amend it, we will do so within 30 days of receiving your request. To submit a request, please follow the link provided in Section 5 below.
2.5. How can I see what personal data Papa John’s processes?
At any time, you can submit a request in which Papa John’s provides information about what personal data Papa John’s holds about you and about the modification or deletion of this personal data. However, Papa John’s may only delete your personal data where there is no legal obligation or prevailing right for Papa John’s to retain it.
You can request from Papa John’s a copy of the personal data you have provided to us. In this case, please follow the link provided in Section 5 below and specify the information or busy activity to which your request relates, the format in which you would like this information and where the personal data should be sent to you. We will carefully consider how we can best provide for this. In case of anything unclear, we can contact you. We reserve the right to ask you for your ID to verify your identity.
In addition, you can request from Papa John’s that we limit your personal data from any future processing of any of the following events: (i) you represent that the personal data we hold about you is incorrect, (but only so long as Papa John’s is required to verify or amend the accuracy of the relevant personal data), (ii) there is no legal basis for us to hold your personal data and you require Papa John’s to limit your personal data from future processing, (iii) or when you object to Papa John’s processing of your personal data (based on Papa John’s legitimate interests) for as long as it is required to verify whether Papa John’s has a current interest or has a legal obligation to process your personal data.
Follow the Section 5 link below to make such a request.
2.6. How do I file a complaint?
If you believe that Papa John’s does not process your personal data in accordance with the requirements set out or applicable data protection laws within the European Economic Area (EEA), you can at any time file a complaint with the data protection authorities of the EEA country in which you live or with the data protection authorities of the country or state in which Papa John’s is located in the EEA.
You may also contact us using the information provided in Section 5.
3. What legal basis can Papa John’s apply regarding the processing of my personal data?
3.1. Papa John’s may process your personal data in its legitimate interest.
In the following cases, Papa John’s is allowed to process your personal data under data protection law on the basis that it is done in a legitimate interest.
- Providing requested goods and services.
When you order goods and services from Papa John’s, we will use the personal data you have entered in the registration form (usually, your name, email address, delivery address, telephone number, and, when a payment is made to Papa John’s, credit card number or bank details) only to process your order to provide you with the goods and services requested. All orders placed online will be confirmed by email when you have provided us with an email address. This may include taking the necessary steps necessary for the agreement to come into effect, responding to your related requests, providing delivery and payment information, and processing or providing customer feedback and support. This may also include call data that you initiate through the chat features on Papa John’s websites, contact forms, emails or telephone. This Privacy Statement includes, but is not limited to, access to Papa John’s Internet services, promotions, contests, other content, newsletters or events.
- Open an account with us.
We may use your email address to confirm your account, send you a payment notification, to send you information about changes or special offers to our products and services, and to send notices and other explanations in accordance with the law.
- Information about our products and services.
Within the existing relationship between you and Papa John’s, we may inform you, where permitted by local law, about our products or services that are similar or related to the products and services that you have already purchased or used from Papa John’s. With respect to marketing related communications (such as emails and SMS messages), (i) Papa John’s where legally required to provide you only with the information for which you have opted in and (ii) provide you with the opportunity to opt-out. notify us if you no longer wish to receive further marketing-related communications from us. You may unsubscribe from these communications at any time. We treat you as a ‘customer’ of Papa John’s up to and including 13 months from the last order.
- Surveys and investigations.
Papa John’s may invite you to participate in surveys and surveys. These surveys and surveys are mainly designed in such a way that they can be completed without providing personal data. If you nevertheless enter personal data in the surveys and surveys, Papa John’s may use this information to improve its products and services.
- Improving our products and services.
Papa John’s may anonymize personal data provided under this privacy statement to create anonymized information, which is used to improve its products and services. We may use personal and personalized information to tailor the experience you have on our interactive services. In the case of telephone conversations or chat sessions, Papa John’s may record these conversations or sessions (after informing them both during the call and before the recording is started) to improve the quality of our services. We may use your IP address or other identity information to troubleshoot our server, monitor user numbers and/or administer our interactive services as well as identify and eliminate fraud.
3.1.1. Right to object.
You may object at any time to the way Papa John’s uses personal data on the grounds of legitimate interest by unsubscribing. Furthermore, any form of marketing communication has the option of unsubscribing. When you do this, Papa John’s will stop using your personal data for all of the above purposes and will remove your data from its system unless we are permitted to use that personal data for other purposes as discussed in this privacy statement or Papa John’s determines and demonstrates the legitimate interest to continue processing personal data.
3.2. Papa John’s may process your data based on consent.
In certain cases, Papa John’s may ask you for your specific and informed consent and any information you provide in this way will only be used for purposes for which you have specifically consented. This normally involves ‘subscribing’ and providing information about yourself. For example, for people who have registered on our website but have not yet purchased any products or services, we will ask for your consent to the processing of your information before sending marketing offers.
You may withdraw the consent you have given at any time by unsubscribing using the link provided in Section 5 below. In the event that you opt out, Papa John’s will not continue to process personal data related to this consent for any longer than is required by law to do so. In the event that Papa John’s is required to retain your Personal Data for longer for legal reasons, your personal data will be shielded from further processing and only retained for as long as required by law. However, the cancellation will not affect the processing of past personal data held by Papa John’s up to the point of your cancellation.
Cookies are used by Papa John’s to identify you as a regular customer. There is no ability to track your activity of the Service or any information about you; It is only used to identify you if you have used the website before, to welcome you again and show you your previous purchases or to use our internet services.
5. Contact Us & Manage Your Personal Information
To manage your personal data, including
- request access to your personal data;
- request deletion of your personal data;
- Request correction of your personal data;
- request restriction or processing of your personal data;
- unsubscribe from marketing communications; or
- consent to specific processing of your personal data
Send us an email to [email protected]
Papa John’s will respond to your request within 30 days. We may contact you or request additional information to better understand your request or to verify your identity.
You can contact Papa John’s regarding concerns about the use of your personal data by contacting:
P.J.PIZZA CYPRUS LTD